Shipping delays are possible due to Covid-19



FAQ

WHAT ARE YOUR BUSINESS HOURS?

 Monday - Friday * 10-6PM EST

Saturday - Sunday * CLOSED
Closed on all holidays.

Any orders or conversations sent after business hours, will be addressed ASAP on the next business day.

 

 

DO YOU ACCEPT COMMISSIONS?

I do occasionally accept custom orders. I will announce openings for commissions when they are available. Follow me on my Facebook page www.facebook.com/wickedwinglings for updates. 

 

 

WHERE DO YOU SHIP?

I currently ship to the US. I will however consider shipping internationally by request only. Please contact me to receive a shipping quote. 

 

 

HOW QUICKLY DO YOU SHIP?

My processing time for ready to ship items is 1-3 business days, weekends and holidays not included. This is the time needed to pack your order before shipping. Processing times for made to order and commissions will vary and are disclosed before ordering.

 

 

DO YOU ACCEPT CANCELLATIONS?

 Yes, I do accept cancellations. You must request a cancellation within 12 hours of placing your order. A 5% fee will be charged on cancellations. I can not cancel an order once it has been shipped. 

 

 

DO YOU ACCEPT RETURNS?

Yes, I do accept returns. A return must be requested within 7 days of delivery. A 10% restocking fee will be charged on returns. Original shipping costs will not be refunded. Buyer is responsible for the shipping costs to return an item. Item must be in original unused condition. A refund will be issued, minus restocking fee, original shipping costs, and any loss in value, if item is not in original condition.  

 

 

WHAT HAPPENS IF MY ORDER IS DAMAGED? 

Please contact me immediately if there is shipping damage to your order. Damaged items must be reported within 2 days of delivery. DO NOT THROW ANYTHING AWAY! Per USPS requirements, you must send pictures of the packaging as it was received, as well as pictures of the damaged contents inside. If photos of packaging or damaged item are not provided, a claim cannot be filed and a refund or replacement (if available) will not be issued.

 

 

DO YOU COMBINE SHIPPING?
I will combine shipping whenever possible. However, due to the fragile nature of my sculptures, they may need to be packaged and shipped individually to prevent damage.